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This website is operated by Калоян и Радостина.
Throughout the site, the terms "we," "us," and "our" refer to Калоян и Радостина.
Калоян и Радостина offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
General Use of the Site
By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms and Conditions ("Terms of Service," "Terms"), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our site. By accessing or using any part of the website, you agree to be bound by these Terms.
Article 1 – Definitions
Withdrawal period: The timeframe during which the consumer may exercise the right of withdrawal.
Consumer: A natural person not acting in the course of a profession or business.
Business: A natural or legal person offering products and/or services remotely.
Distance contract: A contract concluded using remote means of communication.
Article 2 – Company Identity
Company name: Калоян и Радостина
Email: info@kaloyanandradostina.com
Article 3 – Applicability
These general terms and conditions apply to every offer from the business and every distance contract and order between the business and the consumer.
Article 4 – The Offer
The offer includes a complete and accurate description of the offered products and/or services. Images represent the products faithfully, although colors may vary. Obvious errors or mistakes in the offer are not binding on the company.
Article 5 – The Contract
The contract is concluded when the consumer accepts the offer and meets the stated requirements.
Article 6 – Right of Withdrawal
The consumer has the right to withdraw from the contract within 14 days after receiving the product.
Article 7 – Costs in Case of Withdrawal
Return shipping costs are the responsibility of the consumer.
Article 8 – Exclusion of the Right of Withdrawal
Exclusion applies for custom-made items and hygienic items with broken seals.
Article 9 – Pricing
All prices include VAT unless otherwise stated.
Article 10 – Delivery
Orders delivered within 30 days unless otherwise agreed.
Article 11 – Complaints
Complaints must be reported within 7 days of delivery.
Article 12 – Contact Information
For questions, contact info@kaloyanandradostina.com
We understand that situations may arise in which you may need to cancel your order shortly after placing it. Our goal is to assist you as efficiently as possible while keeping our order processing smooth and timely.
Cancellation Timeframe
If you wish to cancel your order, you must notify us within 12 hours of completing your purchase. During this initial period, orders typically have not yet entered the processing phase, making cancellation possible.
Orders Already in Processing
After the 12-hour window, your order may already be:
- Processed
- Packed
- Preparing for shipment
- Shipped or transferred to the courier
Once your order has reached any of these stages, cancellation is no longer guaranteed. In such cases, we kindly ask that you wait until your order arrives. You may then begin a return request in accordance with our return policy.
Customer Support
If you need help or want to request a cancellation, feel free to contact our support team at: info@kaloyanandradostina.com
We will always do our best to assist you.
Please read our return policy carefully. No exceptions will be made, as you agree to these terms at the time of purchase.
Returning a Product
Timeframe
You have 30 days after receiving your product to request a return. Unfortunately, if more than 30 days have passed, we are unable to offer a refund or exchange.
Conditions
Returned items must be:
- Unused
- In their original packaging
- In the same condition as received
For products where hygiene is important, the item must be thoroughly cleaned before starting the return process.
Damage Due to Personal Use
We are not responsible for damage caused by:
- Misuse
- Negligence
- Improper handling
Only manufacturing defects are covered under our return policy.
For hygiene reasons, certain products cannot be returned, such as:
- Underwear
- Lingerie
- Other sealed hygiene items (once opened)
How to Start the Return Process
To request a return, please email us with the following details:
- Your order number
- The reason for the return
- A photo of the item, in case of damage
- Your contact information
Refund Procedure
Once we receive and inspect your return, you will be notified via email of the approval or rejection of your refund request. If approved, your refund will be processed within 30 days and applied to your original payment method.
Delayed or Missing Refunds
If you have not received your refund after 30 days:
- Double-check your bank or card account
- If the issue persists, contact us
Return Costs
- Return shipping costs are the responsibility of the customer
- We recommend using a trackable shipping method
- We are not responsible for returns that are lost in transit
Return Address
Returns must be sent to Asia. Shipping costs start at $25 and are at the customer's expense.
Exceptions – Defective or Incorrect Products
If you receive a defective or incorrect item:
- We will send you a replacement at no cost
- If the issue repeats on the second delivery, you will receive a full refund
Order Cancellation
Orders cannot be cancelled after 12 hours of being placed, due to our automated processing system.
Questions? For further information or questions, contact us at: info@kaloyanandradostina.com
Order Processing
Once an order is placed, we require 1 to 3 business days to process it. On weekdays, this typically takes just one business day, but orders placed on Friday evening or over the weekend may take slightly longer.
Shipping Time After Processing
The average delivery time is 8 to 12 business days after your order has been processed. We aim to make your shopping and delivery experience as smooth as possible. If you have any questions or comments, please don't hesitate to contact our customer service team.
Placing an Order
Ordering with Калоян и Радостина is simple, fast, and secure. Just follow these steps:
1. Go to the product page and click the black "Add to Cart" button.
2. Double-check that you've selected the correct size or color.
3. Click "Checkout" and fill in your shipping and contact information.
4. Click "Continue to Shipping" to confirm your address details.
5. Click "Continue to Payment" and select your preferred payment method: Credit Card (AMEX, Mastercard, Maestro, Visa), Bank Transfer, EPS, Direct Payment.
6. Click "Complete Order" and follow the payment instructions on the screen.
Security
At Калоян и Радостина, all payments are protected with SSL encryption, ensuring a secure and reliable checkout environment. If you experience any issues while placing your order, our customer support team is ready to assist you.
Shipping Costs
Free Shipping
We offer free shipping on all orders, regardless of the quantity purchased.
Shipping Your Order
Once you've found your perfect item, we begin processing and shipping your order as quickly as possible.
Sustainability Commitment
To offer fair pricing and reduce environmental impact, we group orders in batches and ship once minimum quantities are reached.
Need Faster Shipping?
If you would like expedited or same-day shipping, please contact our customer service team by email. We'll be happy to assist you in finding the best available option.
Email: info@kaloyanandradostina.com